Customer Service
AI Customer Support Chatbot
Problem
The client's support team was handling a high volume of repetitive queries — order status, return policies, product information, and service hours — through phone and email. Response times were inconsistent and agents spent most of their time on questions that rarely varied.
Solution
Built an AI-powered customer support chatbot integrated into the client's website and customer portal. The chatbot resolves common query categories automatically using the business's own knowledge base. When a query cannot be resolved with confidence, it escalates to a human agent with full conversation context.
Outcome
Significantly reduced the volume of tickets requiring human handling. Support team capacity was freed up for complex issues. Response time for routine queries dropped from hours to seconds, and customer satisfaction improved through consistent, instant responses.